Privacy Policy

1. Introduction

This policy (together with any privacy notice displayed on (link unavailable) (“our site”) or otherwise notified to you) sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulation (2016/679) (“GDPR”) the data controller is Gemstone Watches and Jewelry Limited of 111a St John's Hl London SW11 1SY, UK. We will, in processing your data, comply with the GDPR and all other data protection and privacy laws applied in England from time to time. This Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how Gemstone Watches and Jewelry Limited uses your data. We hope the following sections will answer any questions you have but if not, please do get in touch with us. It’s likely that we’ll need to update this Privacy Policy from time to time. You’re welcome to come back and check it whenever you wish.

2. Explaining the legal bases we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including: Consent In specific situations, we can collect and process your data with your consent. For example, when you sign up to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service. Contractual obligations In certain circumstances, we need your personal data to comply with our contractual obligations. For example, for us to conduct a home visit for any need we’ll collect your address details to deliver your purchase. Legal compliance If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Gemstone Watches and Jewelry to law enforcement. Legitimate interest In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers. We will also use your address details to send you direct marketing information by post, sending you invitations or telling you about products and services that we think might interest you.

3. When do we collect your personal data?

When you visit our shops or website, and use your account to buy products and services When you make an online purchase and check out as a guest (in which case we just collect transaction-based data). When you have an account created with us. When you shop online, we capture information through cookies and similar technologies; you can manage these when you visit our site. You can view our Cookie Policy for more details. When you purchase a product or service in store or by phone but don’t have (or don’t use) an account. When you engage with us on social media. When you contact us by any means with queries, complaints etc. When you ask one of our colleagues to email you information about a product or service. When you enter prize draws or competitions. When you choose to complete any surveys we send you. When you comment on or review our products and services. When you fill in any forms. For example, if an accident happens in store, a colleague may collect your personal data. When you’ve given a third party permission to share with us the information they hold about you. When you use our shops, which usually have CCTV, systems operated for the security of both customers and Partners. These systems may record your image during your visit.

At Gemstone Watches and Jewelry, we are committed to protecting the privacy and security of our customers' personal information. We understand the importance of maintaining confidentiality and take necessary measures to ensure the protection of your personal data.

We collect personal information from you when you place an order, create an account, or contact us with a question or concern. This information may include your name, contact information, payment information, and order history.

We use this information to provide you with the best possible service and to personalize your shopping experience. We strive to make your experience with us as enjoyable and seamless as possible, and we believe that using your personal information in this way helps us to achieve this goal.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

We do not share your personal information with third parties, except as necessary to process and fulfill your orders or comply with legal requirements. We may also share your personal information with our affiliates or subsidiaries, but only for the purposes described above.

We do not share your personal information with third parties, except as necessary to process and fulfill your orders or comply with legal requirements. Your trust is important to us, and we are committed to maintaining the confidentiality and security of your personal information.