Online Returns and refund Policy

Extended Christmas Returns - Over the Christmas period we offer an extended returns policy. Any order placed between Monday 25th November and Friday 20th December may be returned up until Friday 13th January. We hope you will love your purchase, but should you change your mind, a refund or exchange on online purchases can be requested within 14 days of receiving delivery. If you wish to return an item, it must be in its original condition and unused. Unfortunately, we cannot accept returns of the following products:

- Earrings, due to hygiene reasons.

- Products that have been personalised, altered, adjusted to your specification, made bespoke or engraved.

Gemstone Watches and Jewelry Online security tags have been put on products to provide you with assurance that the item is in perfect retail condition and is unworn. The removal of any Gemstone Watches and Jewelry Online security tags will be taken as evidence of a product’s use by you; the product cannot be returned in these circumstances.

Contact us by email or phone to discuss your return. Please call +447537991680 or email support@gemstonewatchesandjewelry.com

Refunds will be provided against the original payment method or credit/debit card used to complete the purchase. We may deduct the amount of any loss or any cost of refurbishment from the amount reimbursed to you.

If you decide to return your product, please contact us and we will arrange complimentary secure collection of your product. This excludes items on sale. The cost to return sale items is at the customer's expense.

If you choose to arrange a return directly, please include your personal details and order number otherwise we will be unable to process your refund. We recommend you use a secure return service with the appropriate insurance level and with full tracking, as you are responsible until this product is received.

Thank you for visiting our website. We pride ourselves on delivering a truly personal service at all times. Whether browsing or buying, if you have any questions, please contact us and one of our highly trained team will be delighted to help you.